Our phone lines are open during the below times:
08:00AM to 04:00PM Monday to Friday
07:00AM to 07:00PM Monday to Sunday
Contact us on the above email address and we will get back to you within 1 business day.
At CCHC we aim to provide the best practice for each, and every one of our clients.
If you want to offer CCHC some feedback, provide us with a compliment or have a complaint then please reach out - We want to hear from you.
It’s OK to complain – Speaking up can help our organisation to improve our care and services for you and other people. You have the right to raise a concern if you are not happy with a service.
Our team will work with you, and our workers, to resolve problems and improve the quality and safety of care and supports – for you and other clients.
If you feel comfortable, you are encouraged to raise your concern or complaint with the direct staff member first, as this is often the best way to have your issue resolved quickly. However, if you do not feel comfortable then you are encouraged to give us a call on 1800 878 944 or fill out the contact form.
Your feedback helps us as an organisation to reflect and improve upon the services and care we provide. If you feel like a complaint hasn’t been addressed sufficiently, you may also choose to seek advice through one of the agencies below.
Phone: 1800 800 110
Email: feedback@ndis.gov.au
Website: www.ndiscommission.gov.au
Phone: 1300 656 419
Email: infoservice@humanrights.gov.au
Website: www.humanrights.gov.au
Phone: 1800 700 600
Email: enquiries@opan.com.au
Website: www.opan.org.au
Phone: 1800 951 822
Email: info@agedcarequality.gov.au
Website: www.agedcarequality.gov.au
Phone: 1300 653 227
Email: disabilityadvocacy@dss.gov.au
Website: www.dss.gov.au
Phone: 1800 878 944
Email: admin@clientcentredhomecare.com.au
ACN: 90 647 091 361
