Continuity of Care Matters
Where operationally possible, CCHC staff generally work across no more than two homes. This helps staff build a meaningful understanding of the participants they support while maintaining enough workforce flexibility to safely manage annual leave, personal leave and unexpected absences.
|
Why Continuity Matters |
Benefit to Participants |
|
Familiar Staff |
Participants are supported by people who know them |
|
Understanding Routines |
Staff understand daily preferences and habits |
|
Communication |
Staff learn each participant’s individual communication style |
|
Clinical Awareness |
Teams become familiar with changes in health and support needs |
|
Relationships |
Trust and meaningful relationships can develop over time |
|
Workforce Reliability |
Staff familiar with a second home can assist during leave or unexpected absences |
